Pick-Up & Shipping Policy

Pickup Policy for Online Orders

Customers have 30 days to pick up their order after receiving the "Ready for Pick-Up" notification.

Pickup Details:
Location: CPKC Stadium Team Store - 1460 E Front St, Kansas City, MO 64120
Store Hours: Click here to view hours.

Reminder and Shipping Options

Day 25 Reminder: Customers will receive an email reminder if the order has not been picked up. This email will include an option to arrange shipping.

For orders under $100: We will send an invoice for shipping costs.

For orders $100 or more: The order will automatically ship to the billing address after 30 days, as it qualifies for free shipping.

Cancellation Policy:

If the customer does not pick up their order or respond to the shipping option by the end of the 30-day period, the order will be canceled, and a refund will be issued.

 

Domestic Shipping 

Domestic merchandise orders will ship within 5-8 business days from our distribution facility in Kansas City, MO and will ship via USPS or UPS. Depending on the method of shipment selected, shipping times may vary.

Saturday and Sunday are not recognized as business days.  All orders will receive an email confirmation with tracking information when the order is shipped.

Please note that all kits may require an additional 1-2 business days for processing, which could impact expedited shipping.

Selecting expedited shipping does not prioritize your order in the processing queue. Orders are processed in the order they are received. Expedited shipping only guarantees a faster shipping method once the order has completed processing.

The Kansas City Current is not responsible for lost, damaged or stolen items. Please understand, we cannot refund items that have a tracking number and show as delivered, nor can we refund anything that is lost by USPS or UPS. 

We are unable to file claims on “delivered” shipments. Therefore, you would need to file a claim with the carrier of your order (USPS/UPS if domestic, UPS if international). Links to file claims with each carrier are below. Please contact Orders@kansascitycurrent.com if additional information for the claim is required.  

USPS:  https://www.usps.com/help/claims.htm 

UPS:  https://www.ups.com/us/en/help-center/claims-support.page

 

International Shipping Policy 

International orders are processed once a week and will ship via UPS Mail Innovations. Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the UPS distribution facility where they will process the order and transport the goods to your local postal service for delivery. 

Please Note: Orders are shipped Delivery Duties Unpaid. This indicates that the recipient of the mail piece is responsible for paying any VAT/GST or duties assessed on the mail piece. The in-country postal authority will leave notification if a VAT/GST or duty will need to be paid. The recipient will need to refer to the alternative tracking number as the reference number when contacting their local postal authority. Should the recipient choose to abandon their package at customs, Kansas City Current will not assume responsibility for return shipping costs or provide a refund of shipping costs or the order to the customer. 

We do not ship orders to freight forwarding addresses. 

Free shipping offers are not valid on international orders. 

Prepaid return labels are not available for international orders. Return shipping must be paid for by the purchaser.